[US Stock]Rattan Compass 500W Mountain Ebike Survival Gears Depot

Packaging

• Shipping Weight : 19.800kg
• Net Weight : 22.100kg
• Package Length : 148.0000cm
• Package Width : 26.0000cm
• Package Hight : 83.0000cm

Battery: 48 V 13 AH lithium battery

Motor: 750W high speed brushless motor 

Maximum speed: Up to 28 MPH

Charger: US standard 2.0 A smart charger

Charging time: 4-6 hours

Mileage:  40-60M (Electric) / 50-80M (I-PAS)

Display: LCD display

Freewheel: Shimano 7speed 

Transmission: Shimano 7speed and shimano thumb shifter

Frame: Rugged 6061 aluminum frame for optimum off-road path

Suspension: aluminum spring suspension fork

Brake lever: aluminum brake lever with electricity cut-off

Brake: front 180mm and rear 160mm Tektro brand mechanical disc brake

Tires: 26 * 4.0 snow tire

Warranty: This brand provides 1 year warranty.

 

Rattan Warranty 

At Rattan, we provide up to 1 years warranty for our bikes. In general, we will  cover most problems of the system and defects from the factory. Please refer to the following table for the warranty for specific parts. 

The following parts are covered by our 1-Year Warranty

Parts name	Warranty Period	Example Problems	Notes
Suspension  Fork  Handle Bar	1 Year	1. Natural sealing off.  2. Fracture key parts crack. 3.Fork fracture.	Any damages   caused by misuse  are not covered   under the warranty
Motor	1 Year	1.Internal gear break.  2.Bearing broken.  3.The wheel hub shell cracking. 4.Coil burned.  5.Magnets off.  6.clamping stagnation or have  serious noise, not the normal  operation	Any damages   caused by misuse  are not covered   under the warranty
Charger	1 Year	Not be charged	Problems occurred  after unauthorized  modification will not  be covered
Controller	1 Year	1.Short circuit or open circuit. 2.Burnout.  3.Coaster related protection  function failure.	Problems occurred  after unauthorized  modification will not  be covered
Battery	1 Year	Not working	Problems occurred  after unauthorized  modification will not  be covered
Display	1 Year	Not working, no display	Problems occurred after unauthorized  modification will not  be covered
Frame	1 Year	Rust, damage	Problems occurred  after unauthorized  modification will not  be covered

The following parts are covered by our 1-Year Warranty 

Parts   Name	Warranty Period	Example Problems	Notes
Switch	1 Year	Not work	Any damages caused by  misuse are not covered   under the warranty
Crank	1 Year	Not work
Expansion Brake	1 Year	Not work
Throttle	1 Year	Not work
Front and Middle  Axle	1 Year	Quality problem
Rim. Hub	1 Year	Bending, breaking

Exceptions 

The warranty will be automatically expired if any unauthorized modification  occurs. During the service ordering process, you must notify us of any  unauthorized modifications, or any repairs or replacements not performed by  Yamee/Rattan, that have been made to your product. We will not be responsible  for any damage to the product that occurs during the repair process that is a  result of any unauthorized modifications or repairs or replacements not  performed by Yamee/Rattan. 

The warranty will NOT cover the problems caused by any of the following  causes. 

⚫ Any misuse of the product, such as using the bike for commercial/rental uses,  play dangerous act, etc., riding the bike on the abnormal road conditions ⚫ Any unauthorized modification to the product, such as disassemble the bike  without direction by Rattan/Yamee, faulty installation, repair, or maintenance  by anyone other than Rattan/Yamee, 

⚫ The product has been in any accidents, such as traffic accidents 

⚫ The product has been in extreme environment (including extreme temperature  or humidity), extreme physical or electrical stress or interference, fluctuation  or surges of electrical power, lightning, static electricity, fire, acts of God or  other external causes 

⚫ Anti-rust layer damage caused by misuse (the damage of anti-rust layer can  lead to the corrosion and fracture of the parts).

⚫ Services 

⚫ If you notice any problems under the warranty with your bike, please contact  us at 

⚫ [email protected] with the Following Information: 

⚫ Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on  Amazon, Please also include the seller name on your order) 

⚫ Order number/ID 

⚫ The email and shipping address you used when placed order ⚫ Pictures/Short videos of the problems and a brief description of the problems Parts and Labor. Rattan/Yamee may provide both parts and labor, but may  direct that you replace certain readily installable parts yourself, as described  below. In most cases, we do not require you send the defective parts back to us.  If applicable law requires Rattan to return a replaced item to you, you agree to  pay Rattan/Yamee the retail cost of the replacement item and shipping. Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service  your own product. If Rattan/Yamee determines that DIY Parts Service is  available to you, Rattan/Yamee will ship to you a replacement part for your  product. The replacement part will be accompanied by instructions on installation  and any requirements for the return of the replaced part. Rattan/Yamee reserves  the right to decide if the labor costs relating to DIY Parts Service will be covered  or not. 

For any repair outside the Warranty. Even if your problems are not covered by  the Warranty, you can purchase the replacement parts from us. As the  manufacturer, we offer competitive prices for the parts of our bikes. To purchase  replacement parts from us, please contact us at [email protected] for further  information. 

*Note, we DO NOT accept return of the bike. If you have any problems with the  product, please contact us at [email protected]. Our dedicated customer  support will be more than happy to assisting you.